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Computer Explorers Scores High on Franchisee Satisfaction

Deb Evans, CEO of Computer Explorers with Michelle Rowan, COO of Franchise Business Review as she is awarded the Top 50 Franchise Award. 

Of all the kudos Computer Explorers received in winning a coveted Franchisee Satisfaction Award from the Franchise Business Review, one stands out — nearly 80 percent of our local owners who took part in the annual survey rated their life-work balance as “good” or “very good.”

This makes Computer Explorers as happy as it does our franchisees. Maybe even more. We want our local owners to build strong businesses and provide our innovative services and programs to schools and community centers, but we also want them to be happy. An exceptional franchise company knows just how important this is.

Computer Explorers, which provides technology education to school-aged children, ranked high in several survey categories, notably franchisee communication, team culture, and core values, including trust.

“Computer Explorers seemed particularly satisfied with the overall enjoyment they get from owning a Computer Explorers franchise and their relationship with the corporate office,” said FBR President and CEO Eric Stites.

Here are how some of our franchisees feel, in their own words. 

“My children are older now, but I can still schedule my work week around my family. When you work a traditional corporate job you have to schedule everything around that 9 to 5 time frame,” says Jenifer Morack, who remains existing about her business in New Jersey after 20 years. “Computer Explorers gave me the opportunity to design a life as an entrepreneur and balance my family life successfully. I look at it as the best of both worlds.”

Joan and Wally Kusnierz have owned their Computer Explorer franchise in suburban Chicago for three years. “I call this a freedom franchise,” Wally says. “You aren’t micromanaged. It’s flexible. You can pick up your kids for lunch if you want to. You are in charge of your own schedule.”

Each year, the Franchise Business Review surveys franchise owners on their system’s training and support, communication, franchisor/franchisee relations, financial opportunity and business, as well as overall satisfaction with their business. FBR, based in Portsmouth, N.H., is a national franchise market research firm that performs annual, independent surveys. Sixty-four percent of Computer Explorers’ franchisees participated in the annual satisfaction survey.

Computer Explorers distinguished itself as a franchise company with some of the highest satisfaction rankings. “We are thrilled,” says Deb Evans, CEO and President. “This award is further validation that we have a strong, growing system.”

The franchise company has been expanding both nationally and internationally, with 60 locations in the U.S. and five foreign countries. Computer Explorers offers technology services and courses for students ages 3-83.  Using its specially trained teachers and its own curriculum, the franchisor integrates hands-on technology into preschool, in-school and after school curriculum, reinforcing academics and STEM literacy. Students design video games and 3-D worlds, program robots and make green-screen movies. Computer Explorers also provides professional development for teachers and computer courses for adults and seniors.

Full results of Computer Explorers’ survey are at www.FranchiseBusinessReview.com.

(Source: computerexplorers.com)

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